Terms of Sale

These Terms of Sale apply whenever you purchase goods from ASP Sales, whether through this website, by phone, or in person. Placing an order with us means you accept these terms.

Quotes & Orders

Any quote we provide is valid for 30 days unless we state otherwise, and may need to be revised if product pricing changes in that time (this can happen with items affected by fluctuating raw material costs, such as copper). We reserve the right to accept or decline any order at our discretion.

Pricing & GST

All prices are shown in Australian dollars. Unless stated otherwise, prices exclude GST, freight, and any card surcharges — these will be shown separately before you complete your purchase.

Payment

Payment is due according to the terms shown on your invoice or, for trade accounts, your agreed payment terms. We may withhold future orders if an account falls overdue. Interest may be charged on overdue balances at a reasonable commercial rate.

Delivery & Collection

We’ll do our best to have your order ready or delivered within the timeframe agreed at the time of purchase. Delivery timeframes are estimates, not guarantees — delays can occasionally happen due to circumstances outside our control (supplier delays, freight disruptions, etc.). Risk in the goods passes to you once they’re delivered to your nominated address, or once you collect them from us.

Ownership of Goods

Goods remain the property of ASP Sales until they are paid for in full. Until that happens, you must keep the goods identifiable as ours and not sell them outside the ordinary course of your business.

Checking Your Order

Please check your order as soon as it arrives. If anything is missing or damaged, let us know within 5 business days so we can sort it out quickly. For goods that turn out to be faulty in a way that isn’t obvious on inspection, please contact us as soon as the fault becomes apparent, within the applicable manufacturer’s warranty period.

Warranties & Faulty Goods

Where goods are faulty, incorrectly supplied, or don’t match what was ordered, we’ll work with you to replace them or provide a refund, in line with your rights under the Australian Consumer Law. See our Returns Policy for the full process.

Our goods come with guarantees that can’t be excluded under Australian Consumer Law. You’re entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality without amounting to a major failure.

Special Order & Non-Stock Items

Some items are ordered in specifically for you and aren’t part of our regular stock. These items generally can’t be returned for change of mind, as they can’t be resold to another customer.

Limitation of Liability

To the extent the law allows, our liability for any issue with the goods we supply is limited to replacing the goods, supplying equivalent goods, or refunding the amount paid. We’re not liable for indirect losses such as lost profits or business interruption, except where the law says we can’t limit our liability in that way.

Governing Law

These terms are governed by the laws of New South Wales, and any disputes will be handled in the courts of that state.