Returns Policy

We want you to be confident buying from ASP Sales. Here’s how returns work.

Faulty, Damaged, or Incorrect Items

If an item arrives faulty, damaged in transit, or isn’t what you ordered, let us know as soon as possible — ideally within 5 business days of delivery for shortages or visible damage, and as soon as a fault becomes apparent for items with a hidden defect. We’ll arrange a replacement, repair, or refund, whichever is appropriate.

To help us sort it out quickly, please have your order number and a description (or photo, if it’s a damaged or faulty item) ready when you contact us.

Change of Mind

For standard stocked items, we’re happy to discuss a return if you’ve simply changed your mind, provided the item is unused, in its original packaging, and returned within 14 days of delivery. Please contact us before sending anything back. A restocking fee may apply, and return freight is generally at the customer’s cost for change-of-mind returns.

What Can’t Be Returned

Special order items, custom-made goods, and items no longer in our regular stock range typically can’t be returned for change of mind, since they’ve been ordered or made specifically to fulfil your order. Items that have been installed, used, or damaged after delivery (through no fault of ours) also aren’t eligible for a change-of-mind return.

How Refunds Work

Approved refunds are returned via your original payment method wherever possible. Please allow a few business days for the refund to appear, depending on your bank or card provider.

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Where goods have a major fault, you’re entitled to choose between a replacement or a refund. For faults that aren’t major, we’ll repair, replace, or otherwise remedy the issue within a reasonable time.

Start a Return

To start a return or ask about a specific order, please contact us with your order number and details — our team will guide you through the next steps.